Teams are designing based on internal opinions instead of evidence from real users.
Service
UX research that replaces guessing with what users actually do.
NetForemost runs the discovery work that should happen before a redesign or new feature — interviews, surveys, and behavioral analysis that show where users struggle before you commit to a scope.
Research flowActive
- Discovery intakeDefine research questions and success metrics with your team
- 02Recruit & screenSource participants that match your real user segments
- 03Run sessionsConduct interviews, surveys, or contextual studies
- 04Synthesize findingsCluster patterns into themes, personas, and journey maps
- 05Share recommendationsDeliver a prioritized report tied to product decisions
Why teams come to us
What this service helps you solve
Feature adoption is low and no one can explain exactly why.
Past research is outdated, scattered across docs, or was never done at all.
Deliverables
What’s included
Research plan with clear questions and hypothesesParticipant recruiting and screening criteriaModerated interviews or contextual inquiriesSurveys and quantitative data collectionJourney maps and persona documentationSynthesis report with prioritized findingsStakeholder readout session with recommendations
Process
How the service works
- 01
Define the research questions that matter to your roadmap
- 02
Recruit participants who match your actual user base
- 03
Run interviews, surveys, or field studies
- 04
Synthesize findings into themes and personas
- 05
Present recommendations tied to specific product decisions
Roles
Roles that may support this service
UX ResearcherProduct DesignerData Analyst
Final roles are recommended after discovery.Discovery before SOW
Discovery comes before every reliable statement of work.
Before we recommend roles, timelines, or pricing, we need to understand your goals, technology stack, product situation, scope, risks, and constraints. Discovery helps us align expectations and create a realistic statement of work.
What discovery documents
- Business goals
- Product goals
- Technology stack
- Current situation
- Required roles
- Timeline expectations
- Budget expectations
- Risks and unknowns
- Success criteria
FAQ
Questions about this service
Most engagements start with a single UX researcher matched to your specific questions — we scope the role during discovery, not before it. If findings uncover a need for ongoing research capacity we can grow the team; if you just need answers before a launch, we run it as a fixed-scope study.
We run research as a time-boxed sprint before the statement of work is finalized, so findings shape the scope instead of arriving after it's locked. For teams already mid-build, we can run a lighter validation pass focused on the riskiest assumptions.
You get a synthesis report with prioritized findings, supporting artifacts like personas or journey maps, and a recommendations session with your team. Everything is tied back to specific product decisions, not just raw notes.