Users get lost or abandon tasks partway through a multi-step flow.
Service
User experience design that turns messy requirements into flows users move through without thinking.
NetForemost maps the end-to-end experience — user flows, information architecture, and interaction logic — before a single screen gets designed, so the product structure holds up as scope grows.
Experience flowActive
- Map current stateDocument existing flows, pain points, and constraints
- 02Define information architectureStructure content and navigation around user goals
- 03Design user flowsSequence screens and decisions for key tasks
- 04Validate with stakeholdersReview flows against technical and business constraints
- 05Hand off to UIPackage flows and IA for interface design or dev
Why teams come to us
What this service helps you solve
Every new feature gets bolted onto the navigation without a coherent structure.
Support tickets pile up because the product doesn't behave the way users expect.
Deliverables
What’s included
Current-state flow auditInformation architecture and navigation structureUser flow diagrams for key tasks and edge casesInteraction and state logic (empty, loading, error states)Stakeholder and engineering review sessionsHandoff-ready flow documentationAlignment with technical constraints from your dev team
Process
How the service works
- 01
Audit existing flows and identify where users get stuck
- 02
Structure information architecture around real user goals
- 03
Design flows for key tasks, including edge cases
- 04
Review flows against technical and business constraints
- 05
Hand off flow documentation to design and engineering
Roles
Roles that may support this service
UX DesignerInformation ArchitectInteraction Designer
Final roles are recommended after discovery.Discovery before SOW
Discovery comes before every reliable statement of work.
Before we recommend roles, timelines, or pricing, we need to understand your goals, technology stack, product situation, scope, risks, and constraints. Discovery helps us align expectations and create a realistic statement of work.
What discovery documents
- Business goals
- Product goals
- Technology stack
- Current situation
- Required roles
- Timeline expectations
- Budget expectations
- Risks and unknowns
- Success criteria
FAQ
Questions about this service
UX design defines how the product behaves — flows, navigation, and logic — before UI design decides how it looks. We often run them as separate roles matched to what a project actually needs, and combine them when a project is small enough that one person can do both.
Yes — this is exactly the kind of work we do during discovery, since flows and IA usually change the scope of the SOW rather than the other way around. We scope the engagement once the shape of the problem is clear.
Both. For existing products we start with a flow audit to see where the current structure breaks down, then redesign around the friction points instead of starting from a blank page.