You're not sure whether a redesign actually improved the experience or just changed it.
Service
Usability testing that finds the friction before your users do.
NetForemost runs moderated and unmoderated usability testing against real tasks, so you know exactly where a flow breaks down before it ships to every user.
Testing flowActive
- Define test tasksPick the flows and success metrics worth validating
- 02Recruit participantsSource testers matching your real user profile
- 03Run test sessionsModerated or unmoderated sessions against live or prototype builds
- 04Analyze resultsScore task success, time-on-task, and friction points
- 05Report and prioritizeDeliver findings ranked by severity and effort to fix
Why teams come to us
What this service helps you solve
Task completion rates are low and it's unclear exactly where users give up.
A launch is approaching and no one outside the team has tried using the product.
Deliverables
What’s included
Test plan with defined tasks and success metricsParticipant recruiting matched to your user profileModerated or unmoderated testing sessionsTask success, time-on-task, and error-rate scoringSession recordings and annotated highlightsFindings report ranked by severityRecommendations tied to specific screens or flows
Process
How the service works
- 01
Define the tasks and metrics worth testing
- 02
Recruit participants who match your real users
- 03
Run moderated or unmoderated test sessions
- 04
Score task success and identify friction points
- 05
Deliver a findings report ranked by severity
Roles
Roles that may support this service
UX ResearcherUsability TesterProduct Designer
Final roles are recommended after discovery.Discovery before SOW
Discovery comes before every reliable statement of work.
Before we recommend roles, timelines, or pricing, we need to understand your goals, technology stack, product situation, scope, risks, and constraints. Discovery helps us align expectations and create a realistic statement of work.
What discovery documents
- Business goals
- Product goals
- Technology stack
- Current situation
- Required roles
- Timeline expectations
- Budget expectations
- Risks and unknowns
- Success criteria
FAQ
Questions about this service
Both — we test whatever exists at the time, whether that's a clickable prototype or a production build, and adjust the test plan to what's realistic to observe at that stage.
For most usability testing, five to eight participants per user segment surfaces the majority of major usability issues — we'll confirm the right number during discovery based on how many segments your product serves.
Both models exist — some clients bring us on as an ongoing team for testing every major release, others need a single fixed-scope round before a specific launch. We scope it to match your release cadence.