Customers report outages before your team notices anything is wrong.
Service
See problems before your customers do.
We implement metrics, logging, and distributed tracing using Datadog, Prometheus, Grafana, or your existing stack, then build alerting and dashboards tied to what actually matters to your business, not every metric a tool can emit.
Observability flowActive
- Visibility auditIdentify current blind spots across metrics, logs, and traces
- 02InstrumentationAdd metrics, structured logging, and tracing to key services
- 03Dashboards & SLOsBuild dashboards and define service-level objectives
- 04Alerting designConfigure alerts tied to real user impact, not noise
- 05On-call handoffDocument runbooks and train your on-call rotation
Why teams come to us
What this service helps you solve
Alert fatigue means real incidents get lost among noisy, low-value alerts.
Debugging a production issue means guessing, because there's no trace of what actually happened.
Deliverables
What’s included
Metrics and dashboarding setup (Datadog, Grafana, Prometheus)Distributed tracing across servicesStructured, centralized loggingService-level objective (SLO) and error-budget definitionAlerting rules tuned to real user impactOn-call runbooks tied to specific alertsIncident dashboards for postmortem analysisCost review of observability tooling and data retention
Process
How the service works
- 01
Audit current visibility gaps across metrics, logs, and traces
- 02
Instrument key services and critical paths
- 03
Build dashboards and define SLOs
- 04
Configure alerts tied to real user impact
- 05
Document runbooks and train the on-call team
Roles
Roles that may support this service
Site Reliability EngineerObservability EngineerDevOps EngineerPlatform Engineer
Final roles are recommended after discovery.Discovery before SOW
Discovery comes before every reliable statement of work.
Before we recommend roles, timelines, or pricing, we need to understand your goals, technology stack, product situation, scope, risks, and constraints. Discovery helps us align expectations and create a realistic statement of work.
What discovery documents
- Business goals
- Product goals
- Technology stack
- Current situation
- Required roles
- Timeline expectations
- Budget expectations
- Risks and unknowns
- Success criteria
FAQ
Questions about this service
We build on what you have. Discovery starts by reviewing your existing tooling and instrumentation, and most engagements close specific gaps, like missing traces, noisy alerts, or absent SLOs, rather than swapping the platform.
We tie alerts to defined SLOs and real user impact rather than raw infrastructure thresholds, and every new alert we add is expected to be actionable — if an alert doesn't require a specific response, it doesn't ship.
Initial instrumentation and dashboard setup is usually fixed-scope. Most clients then keep it tuned through an ongoing team, since what counts as a meaningful alert shifts as the product and traffic change.