Nobody on your team owns keeping the production application patched and stable.
Service
Keep the software you already shipped running smoothly.
We take on the day-to-day maintenance of your production application — patches, dependency updates, monitoring, and support — so your team isn't stuck firefighting instead of building.
Maintenance flowActive
- Codebase & risk auditUnderstand what you're maintaining
- 02Maintenance planPatch cadence, SLAs, monitoring
- 03Ongoing patching & updatesDependencies, security, bug fixes
- 04Monitoring & incident responseCatch issues before users do
- 05Monthly reportingWhat changed and why
Why teams come to us
What this service helps you solve
Dependency and security updates keep getting deprioritized until something breaks.
Small bugs pile up because there's no dedicated capacity to fix them.
You need a maintenance partner, not a full rebuild or a new feature team.
Deliverables
What’s included
Codebase and risk auditMaintenance plan with patch cadence and SLAsDependency and security updatesBug fixes and minor enhancementsUptime and error monitoringIncident responseMonthly maintenance reportingStatement of work before billing
Process
How the service works
- 01
Audit the codebase and flag maintenance risks
- 02
Agree on a patch cadence and response SLAs
- 03
Apply ongoing dependency, security, and bug fixes
- 04
Monitor for incidents and respond when they occur
- 05
Report monthly on what changed and why
- 06
Continue or close based on engagement type
Roles
Roles that may support this service
Full-Stack DeveloperBackend DeveloperDevOps EngineerQA Engineer
Final roles are recommended after discovery.Discovery before SOW
Discovery comes before every reliable statement of work.
Before we recommend roles, timelines, or pricing, we need to understand your goals, technology stack, product situation, scope, risks, and constraints. Discovery helps us align expectations and create a realistic statement of work.
What discovery documents
- Business goals
- Product goals
- Technology stack
- Current situation
- Required roles
- Timeline expectations
- Budget expectations
- Risks and unknowns
- Success criteria
FAQ
Questions about this service
They overlap but aren't identical. Application Maintenance focuses on keeping the codebase itself healthy — patches, dependencies, bug fixes. Ongoing Support is broader operational coverage, including things like triaging user-reported issues and coordinating with your team day to day. Many clients use both together.
No. Most maintenance engagements start with an unfamiliar codebase, which is why the first step is always a codebase and risk audit before we commit to a patch cadence or SLA.
We'll tell you. If the audit or ongoing work reveals that patches alone won't solve a structural problem, we'll flag it and scope a separate modernization engagement rather than let it silently balloon the maintenance retainer.